Returns and Exchanges Policy

At Sony World Saudi Arabia, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your electronic product, you can return or exchange it within 7 days of delivery, provided it is in its original, unopened packaging.

1

Initiate Your Request

Log into your account and navigate to 'My Orders' to select the item you wish to return, or contact our customer support team directly.

2

Pack the Product

Ensure the item is in its original Sony packaging with all included accessories, manuals, and warranty cards intact.

3

Schedule a Pickup

Once your request is approved, our authorized courier partner will contact you to schedule a convenient time for collection from your doorstep.

4

Receive Your Refund

After our technical team inspects the returned item, your refund will be processed to your original payment method within 7 to 14 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing